Blackberry email not validating
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Follow these steps to verify that the Black Berry smartphone user has a data plan: Black Berry smartphone users can use the phone, send and receive email messages, PIN messages, SMStext messages, and MMS messages.They can use the phone and send and receiveemail messages or use the browser with a high-speed data connection simultaneously.
You can verify that the Black Berry smartphone is communicating with the Black Berry Infrastructure by sending a PIN message and performing a diagnostics report.
To resend service books, complete the following steps: Perform a hard reset A hard reset is similar to restarting a computer that stops responding.
A hard reset closes all running Black Berry applications, restarts the Black Berry smartphone operating system, and restarts the hardware components of the Black Berry smartphone, including the wireless transceiver.
Note: A hard reset does not delete any settings or data on the Black Berry smartphone.
If the issue persists, proceed to the next troubleshooting step.
Try to duplicate the issue Validate that you understand the symptoms you are experiencing.
For example, send a test email message from an area with optimal wireless coverage.Verify that the Black Berry smartphone is correctly provisioned for a data plan The Black Berry smartphone user must have a data plan to send and receive email messages.To verify that the Black Berry smartphone is communicating with the Black Berry Infrastructure, complete the following steps: Send service books to a Black Berry smartphone Service books are sets of instructions that provide the Black Berry smartphone with the information required to interact with the Black Berry Infrastructure.Service books also turn on specific services on the Black Berry smartphone.Service books are sent automatically to the Black Berry smartphone when it is provisioned for a data plan.If you are unable to send or receive email messages, re-sending service books may restore the messaging capability.